Fix Login and ID Problems

Sometimes you may have trouble logging in to illumy. Here are some common problems and how to fix them:

• Forgot password: If you don’t remember your password, you can make a new one. Click on the “Forgot password?” link on the login page and follow the steps.
• Wrong username or password: If you enter the wrong username or password, you can’t log in. Make sure you type them correctly. Check if your caps lock is on or off.
• Account locked: If you try to log in too many times with the wrong password, your account may be locked for security reasons. To unlock your account, contact our support team or follow the account recovery steps.
• Old password: If you don’t change your password often, it may expire and stop working. To make a new password, click on the “Forgot password?” link on the login page and follow the steps.
• Wrong ID or email address: If you enter the wrong ID or email address, you can’t log in. Make sure you use the ID or email address that you signed up with.
• Account not active: If you haven’t activated your account yet, you can’t log in. To activate your account, check your email for an activation link and click on it.
• Browser or device problem: If there is something wrong with your browser or device, it may affect your login. To fix this, try clearing your cache and cookies or using a different browser or device.
• Server or system problem: If there is something wrong with our server or system, it may affect your login. To fix this, contact our support team and we will help you out.

These are some of the common login and ID problems and how to fix them. If you need more help, contact our support team and we will be happy to assist you.