Your illumy password is like a key to your messages, calls, and files. You want to keep it safe and change it sometimes.

 

Does your illumy password need an upgrade?

 

Or are you a security ninja who changes their password regularly?

 

Here’s how to change your password in illumy.

Change the Password in a Web Browser

  • Go to https://www.illumy.com and sign in with your email and password.
  • Click on your profile picture in the top left corner of the screen.
  • Click the Settings icon (that looks like a gear).
  • On the left side of the screen, click “Account.”
  • Under “Account Details,” find the “Change password” link and click it.
  • You’ll need to type your current password. If you don’t remember it, click “Forgot password” and follow the steps to reset your password. 
  • Type a new password in the second and third boxes. Make sure your new password is strong and hard to guess. 
  • Click the Save button.
  • You’ll see a green message that says your password was changed.

Change the Password in the Mobile App

  • Open the illumy app on your phone or tablet and sign in with your email and password.
  • Tap your picture in the top left corner of the screen.
  • Tap the Settings icon (it looks like a gear).
  • Tap “Account” to see your account settings.
  • In the Change Password section, type your current password.
  • If you don’t remember your current password, tap “Forgot password” and follow the steps to reset your password. 
  • Type a new password in the “New password” box, and again in the “Confirm password” box. Make sure your new password is strong and hard to guess. 
  • Tap the Save button.
  • You’ll see a gray message at the bottom of your screen that says your password was changed.

 

Well done! Your password has been changed. Don’t share it with anyone else.

 

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