Introduction
Persistent communication refers to the continuous and uninterrupted flow of communication between individuals or groups over time. Persistent communication ensures that conversations and interactions are not lost or interrupted, even when they are not actively using the platform. Users can easily access and refer to previous messages and maintain ongoing discussions.
In illumy, a Software-as-a-Service (SaaS) company email, messaging, VoIP, and other communication services are stored in the cloud so that they can be accessed from your devices at any time.
Persistent messaging is everything. It is the best way to communicate. It’s what illumy is making for the world. In short, persistent messaging is communication the way it should be.
Take email, for example. It’s tried and true (and frankly, a little boring). You send an email to a friend. Maybe they get it. Maybe it goes into their spam folder. Maybe it takes days for them to respond because they’re the type of person with 2,000 unread emails. (Do those people ever get to zero?) If and when they reply, it’s not really a conversation, it’s two different sides of an asymmetric interaction.
Now add a text message to the mix. You saw a funny meme, and you texted it to that same friend you emailed earlier. If they’re like most people, they’ll never acknowledge the text in their email reply, because that’s just weird. They’ll just react to your text via text and your email via email. It’s a sea of messaging “islands.”
Everything is disjointed, and you have to rummage through multiple apps to find all your communications with just one person. How crazy is that?
Persistent messaging changes the game
Persistent messaging allows you to forge stronger relationships by enriching your communications with people. It is no longer sufficient to have one-sided, date-sorted emails in an inbox overflowing with noise.
With illumy, every text, email, emoji, GIF, file—and even voice and video calls—are in one thread. All of your interactions become a single stream of consciousness, the way they would be during an in-person conversation.
With illumy, you don’t have to scroll endlessly through text messages or scour multiple apps to find that important photo. You don’t need to look through your call log to see the last time you actually talked to your bestie. Persistent messaging is basically a “call log” of everything that happens between you and the people you care about.
And because it syncs in the cloud, you can log in from your smartphone or a computer anywhere in the world, and the context of all your conversations is always there. With persistent messaging, you never miss a message—or a meaning—from the people who remind you why life is so grand.
Overall Benefits of Persistent Messaging
Persistent communications can:
- Increase customer satisfaction and retention by providing reliable, secure, and scalable communication solutions.
- Improve continuity since users can pick up their conversations where they left off, even if they switch devices or log out of the platform.
- Increase accuracy and reduce complexity within conversations. Communications are aligned within a single stream for individual and group conversations.
- Allow users to access their conversations from any device with an internet connection.
User and Team Benefits
Examples of how persistent communications can benefit its users include:
- Collaborative Projects: Users working on a project can have ongoing discussions and share important information through persistent messaging or email threads. This helps maintain a record of decisions, progress updates, and relevant files, facilitating collaboration and keeping everyone on the same page.
- Customer Support: Persistent communications enable customer support agents to have a complete view of previous interactions with customers. This allows for personalized and efficient support, as agents can refer to past conversations, understand the context, and provide relevant assistance.
- Remote Teams: In a remote work environment, persistent communications help remote team members stay connected and engaged. They can discuss projects, exchange ideas, and share updates, even across different time zones, ensuring that important information is readily available to all team members.
- Compliance and Documentation: Persistent communications play a vital role in compliance and documentation requirements. Organizations may need to retain records of communication for legal or regulatory purposes. With persistent communication platforms, companies can store and archive messages, ensuring compliance with data retention policies.
Usage
Persistent communication can take various forms:
- Email: With email services, messages are stored in users' mailboxes and remain accessible even after they have been read or replied to. Users can search and retrieve past emails, enabling ongoing and threaded conversations.
- Messaging: Messaging platforms provide persistent chat functionality, where conversations are saved and can be accessed at any time. Users can view and reply to messages in real-time or catch up on missed messages when they return to the platform.
- VoIP (Voice over Internet Protocol): In the context of persistent communications, VoIP allows users to have continuous voice conversations without interruptions. Calls can be recorded or transcribed for future reference, ensuring that important information shared during the call is retained.
In Summary
By providing a seamless and continuous communication experience, persistent communications contribute to efficient collaboration, improved customer support, enhanced teamwork, and better compliance for app users.
So leave those messy messages behind, and join the communication revolution!
Comments
0 comments
Please sign in to leave a comment.